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Frequently Asked Questions

Custom orders are possible and come in two varieties. 

Ready-made Artwork:  Customers who have ready-made artwork should send us an email with their artwork and a clear description of the products they wish their artwork to be printed on.  We will create the products and provide the customer with a link for ordering. This order will be priced the same as our standard online products.

Designed by Undi Pundi:  Customers who require Undi Pundi to design a product will be requested to contact our team to provide full details of the design they have in mind. Depending on the type of artwork, the customer may be required to make an advanced payment by purchasing the Custom Design Service. Calligraphy is an example that would require this advanced payment fee.

Upon purchasing the design service and the customer is completely satisfied with the design, Undi Pundi will provide the customer with a link of the final product where they can place the order. The product price will be the same as our standard product prices.

Depending on your order destination and fulfillment location, you might need to pay customs fees.
The fees may vary depending on the order value, country limits and other factors based on the product itself.
The customer is responsible for these fees. These fees are paid to appropriate customs agency by the customer.

The VAT fees are included in the retail price of each item. The only cost that will be added is the shipping fee.

We would love to know your opinion on our products! 

After you receive your order, we will send you an email to review the purchased items. If you do not wish your name to appear on the review you have the option to submit it as anonymous. 

If you haven’t received a review request email, contact us and we will be happy to assist you. 

Undi Pundi Rewards Addicts is a loyalty program designed for our loyal customers to save money by earning points and having access to exclusive discounts. 

Become a member with more ways to unlock exciting perks.  This is your all access pass to exclusive rewards!

Learn all the ways to earn your points and how to redeem by clicking on the rewards button on the bottom left of your screen or visit the Rewards page.

To remove the confusion between US and EU sizes, each product has a size table showing the available sizes in both cm and in. 
Should you require any further assistance, please be in touch with us at
hello@undipundi.com

We use industry-leading tech to get your product looking awesome.
All orders go through 3-step quality check before they are being shipped out:
1- Automated software checks graphics for quality before printing
2- Fulfillment specialist checks quality while orders print
3- Final quality check after printing and curing

All of the resources we spend on equipment and quality checks result in the best print quality in the industry. Our colors are more vivid and match the original print file as closely as possible.

We source products and fabrics from ethical brands and suppliers that comply to labor, environmental, and safety standards.

T-shirts & Fabric Products: printed with a method that yields quality prints, cost-effective for one-off orders, and with no limit to the colors and fine details reached.

The inks used are eco-friendly, CPSIA-compliant, non-toxic, non-hazardous, and soluble in water. They're free from heavy metals, formaldehyde, and Alkylphenol Ethoxylates (APE).

Individual shirts are packaged in a see-through polymer bag, and then placed in a polymer mailer. Larger quantities are packaged into boxes.

Tote Bags, Beach Bags & Fanny Packs: all-over printed, cut, and sewn.
Graphics are specially printed onto the fabric with a specific technique. Finally, it's hand cut and sewn and sent to quality control for review.

100% polyester fabric
Sturdy construction, stitching includes overlock stitch and lockstitch
Thick and durable material and handles.

Bags are rolled up and placed in a see-through polymer bag and then packaged in a mailer envelope.

We use water-based pigment inks that are CPSIA compliant and Oeko-Tex™ certified, which means they are safe to print on youth/children’s clothing and reduce environmental waste. Also, they provide a high washing colorfast AATCC rating of 4.

Mugs: printed with a special technique
They are dishwasher and microwave safe, certified and safe to use by US and EU standards.

Individual mugs are packaged in boxes that keep the mug secure in the center of the box. Multiple mugs are covered in bubble wrap, placed in individual boxes, and then combined all together in one box. If it's a dozen mugs, they're placed in a box and separated with bubble wrap and dividers.

Phone Cases: printed using a high-quality special print technique that combines the ink with the case material and form a hard coating.

Very easy! Simply follow to washing instructions on the tag inside the clothing and wash it like any other printed clothing.

In fact, our prints are exceptionally durable and won’t fade away easily with a high washing colorfast rating of 4. If you want to iron your clothes don’t forget to iron them only inside out.

As for the mugs, they are dish-washing and microwave safe.

When unpacking a new printed shirt or hoodie, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all garment prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. 

Fulfillment time is the time it takes to make your product. Our fulfillment time is calculated in business days: 

  • 2-7 business days for apparel products (t-shirts, sweatshirts, onesies, etc.) 
  • 2-5 business days for non-apparel products (mugs, phone cases, etc.)

97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.


Please note: 
Fulfillment time does not include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 

The fulfillment averages you see on our website are calculated based on our fulfillment data for each product within the time frame of 30 days.

Our fulfillment averages do not account for the time an order might be put on hold. 

Fulfillment for large orders may take longer than the 3-5 days average but will still be fulfilled within 7 days. 

Please visit our COVID-19Updates page to check on the latest fulfillment times.

All orders shipping with the Overnight delivery method for US orders will automatically be marked as priority in our system and bumped up in the fulfillment queue.

Customers can choose to use one of the Express Checkout options for an immediate payment method (Shop Pay, Google Pay and PayPal) or make the payment using a credit card (Mastercard, Visa and American Express AMEX).

We don’t have Cash On Delivery payment.

Please check your email spam file or contact our customer satisfaction team who will gladly assist you.

Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility. 

In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.

If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package. 

We may place your order on hold due to print file issues, security concerns or address confirmation.
Essentially - whenever we need to verify something with you or require changes to the order.

Once you've updated your order, we need to go back and review it before the hold can be removed. This is to avoid repeated holds in case the update didn't go through or there are more issues.

For packages lost in transit, a claim must be submitted no later than 2 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with you that the shipping address was correct. It would also be good to double check that our customer got in touch with the local post office to try locating the lost order.

Once we confirm that the shipping address was correct, and the post office can’t locate the package, we will submit a problem report.
Once our customer support team receives the report and confirms all the details, we’ll cover the costs of reprinting and shipping a replacement order for you.

Keep in mind that if tracking information states an order was delivered but the customer has not received it, they may be victims of package thieves and we won't take responsibility and reship that order. We suggest our customers use their neighbors or work address, if they won’t be at home for the delivery.

You can check our Return Policy for up-to-date details about reshipment.

While returns can only be accepted for specific cases, size or item exchange cannot be offered as each item is fulfilled on demand and we do not keep products in stock. To know more information please refer to our Return & Exchange Policy page.

Should you find yourself wanting to return or exchange your item(s), contact our Customer Satisfaction Team athello@undipundi.com and they will assist you with your inquiry.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To submit a return we advise our customers to contact us in order to guide to which address to return the item to.

Once the return package reaches our facility, we’ll notify you via email. 

Based on the reason for the return, we'll decide what the next steps should be. 

Check our Return Policy for more information. 

Customers who receive a damaged item are recommended to do the following:

Contact us immediately after receiving your order by sending us an email to hello@undipundi.com (claims submitted later than 48 hours of your delivery date will not be processed)

Send us photos of the product and the packing slip

Once we have the photos, we will file a problem report in our system immediately to investigate.

Refunds are issued for damaged items or items lost in transit. 

Claims for defected goods should be approved first by our team following an inspection to your returned item and an investigation for the cause of the enquiry. 

In all refund cases, the money will be returned to your original payment method used on order placement. If any additional information is required, our Customer Satisfaction Team will reach out to you.

Refunded money will require several working days to be reflected in your account/card.

Note: Refunding shipping cost is not applicable to all cases.

If you wish to change the information or the items purchased in your order, contact us the soonest possible and our team will check its possibility.

We ship internationally except to a few countries due to legal restrictions or shipping carrier limitations: Cuba, Iran, Crimea, Syria and North Korea. This list may change periodically.

Please visit our  COVID-19 Updates page to check up on the latest shipping limitations.

We offer international shipping, so each region has its own rates.

Standard shipping rates are fixed and calculated based on the average shipping cost for each product category with their specific dimensions, weight, and packaging.

Products that do not belong to the same category count as different products in terms of shipping prices. For example, hoodies and tote bags belong to different categories having different shipping prices.

Adding a product in the same category of your first item will not double the shipping cost, in fact, for most categories, the rate increases by only 20%.

To save you the time and trouble of calculating shipping costs, the prices will automatically be calculated and displayed at the checkout page with Live Shipping Rates. Live shipping rates are real-time rates displayed during the order checkout. These rates are calculated by the order fulfillment location, shipping destination, shipping method, and carrier pricing. 

There are some products that ship separately due to packaging differences.
These products are: mugs, phone covers and bags.

Shipping costs are subject to factors like deliverability and industry trade organizations. Shipping rates for destinations in mountainous or remote locations will be higher than for destinations that are easier to access. Similarly, shipping rates for countries that take part in specific industry trade organizations, like the EFTA, will also be higher.
Currently, these European countries have separate shipping rates:

Iceland
Liechtenstein
Norway
Switzerland*

*This list may expand to include other countries over time

Our products are printed and fulfilled on demand once you place an order.

Estimated delivery date = Fulfillment (no. of business days to print apparel and non-apparel products) + Shipping (no. of business days depending on the order’s destination)

Here are the shipping times for each shipping method we offer: 

  • Overnight: next day delivery in the US
  • Express: 1-3 business days in the US, Canada, and internationally
  • Standard (Flat): 3-4 business days in the US, 6-10 days in Canada, 5-20 days internationally

Please visit our COVID-19 Updates page to check on the latest fulfillment times.

Orders will be delivered differently in each region and country. Most countries follow the Postal/ZIP code system for parcels, other countries require a P.O.Box number and others deliver directly to the provided address.

The required information for each location will appear in your checkout page after selecting the country.

Selecting the Express Shipping option on checkout will guarantee receiving your order to your doorstep no matter the location you’re ordering to.

You won't be able to select the Express shipping option for shipments to Europe if you haven't added a contact phone number during checkout. It's a requirement to add your number so the carrier can get in touch with them to arrange the delivery.

Yes, all shipping methods have tracking. Note that the quality of tracking may differ for some local carriers. 

After placing the order successfully, you will receive an order confirmation email of your purchase, summarizing the order details and your information submitted. In this email, click on View Your Order button and it will transfer you to your order page on our website. 

Look for the LPS Tracking Number and click on it to open the tracking page.

If you like to receive the shipping and delivery updates by email AND text, add your mobile number and SMSs will be sent to you.